Customer feedback

This area explains the public transport feedback process and the public transport organisations you can contact with your feedback.

Feedback is an important tool that Victoria’s public transport operators use to improve the public transport network. Every enquiry, suggestion, complaint and compliment helps to create a better public transport network.

Follow the link below to submit your feedback to Metlink online. If your feedback relates to another public transport organisation, use the contact list list via the left hand navigation bar to contact that organisation in order to facilitate a quicker response. If you are unsure of who to contact, submit your feedback to Metlink online and we will forward your feedback onto the relevant public transport organisation.

Significant improvements have been made as a result of customer feedback. We have made changes to our online information, provided more information on accessible transport and improved customer information.

A brochure is available which details all the information contained within this feedback section. Follow the link below to download a printable version of the feedback brochure.