Customer feedback
Contact list
There are many different organisations delivering public transport services, providing infrastructure and planning for our future needs.
All these organisations are listed below for your reference. Submit your feedback to the public transport organisation your feedback relates to.
If you have any doubts about which organisation to contact, complete the online feedback form on this site or call Metlink on 131 638 with your feedback. Metlink will forward your feedback case to the relevant operator, however for the quickest response, contact the organisation directly.
List of public transport organisations:
- Metlink – customer information and signage in metropolitan areas
- Metcard Helpline – Metcard ticket machines and faulty Metcards
- Connex – metropolitan trains
- Yarra Trams – metropolitan trams
- Metropolitan bus operators (various) – metropolitan buses
- Regional bus operators (various) – regional buses
- V/Line – regional trains and coaches
- Department of Transport – policies and improvements
- Department of Transport - ticket infringement enquiries and appeals
- Public Transport Ombudsman
For feedback about customer information and signage in the Melbourne metropolitan area:
- Online form
- Email: feedback@metlinkmelbourne.com.au
- Phone: 131 638 (6am – 10pm daily)
- Mail: GPO Box 4693TT, Melbourne VIC 3001
You can contact Metlink with any type of feedback. Metlink will refer your feedback to the relevant organisation.
For faulty Metcard ticket machines and validators, or for Metcard refunds:
- Phone: 1800 652 313
Feedback about metropolitan trains:
- Online: www.connexmelbourne.com.au
- Phone: 1800 800 705 (6am – 10pm daily)
- Mail: GPO Box 5092BB, Melbourne VIC 3001
Feedback about metropolitan trams:
- Online: www.yarratrams.com.au
- Phone: 1800 800 166 (6am – 10pm daily)
- Mail: GPO Box 5231BB, Melbourne VIC 3001
Metropolitan bus operators (various)
For feedback about metropolitan buses, contact the relevant bus operator.
If you are unsure of who the bus operator is, please contact Metlink with your feedback.
Regional bus operators (various)
For feedback about regional buses, contact the relevant bus operator.
If you are unsure of who the bus operator is, please contact Metlink with your feedback.
Feedback about regional trains and V/Line coaches:
- Online: www.vline.com.au
- Phone: 1800 800 120 (6am – 10pm daily)
- Mail: Reply Paid 5343, Melbourne VIC 3001
Feedback about public transport policy and improvements:
- Online: www.transport.vic.gov.au
- Phone: 9655 3333
- Phone: 1800 264 644 (Victorian country callers)
- Mail: GPO Box 2797, Melbourne VIC 3001
Department of Transport, Transport Infringement Authority
Enquiries and appeals when a ticket infringement has been issued:
- Email: tia@transport.vic.gov.au
- Phone: 1300 135 066
- Mail: GPO Box 2797, Melbourne VIC 3001