Customer feedback

Contact list

There are different organisations delivering public transport services, providing infrastructure and planning for our future needs.

All these organisations are listed below for your reference. Submit your feedback to the public transport organisation your feedback relates to.

If you have any doubts about which organisation to contact, complete the online feedback form on this site or call Metlink on 131 638 with your feedback. Metlink will forward your feedback case to the relevant operator, however for the quickest response, contact the organisation directly.

List of public transport organisations:

Metlink

For feedback about customer information and signage in the Melbourne metropolitan area:

  • Online form
  • Phone: 131 638 (6am – midnight daily)
  • Mail: GPO Box 4693, Melbourne VIC 3001

You can contact Metlink with any type of feedback. Metlink will refer your feedback to the relevant organisation.

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Metcard Helpline

For faulty Metcard ticket machines and validators, or for Metcard refunds:

  • Phone: 1800 652 313

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Myki Transport Ticketing Authority

For feedback about myki and myki ticketing equipment:

  • Online: www.myki.com.au
  • Phone: 13 6954 (13 myki)
  • Mail: GPO Box 4318, Melbourne VIC 3001

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train Metro

Feedback about metropolitan trains:

  • Online: www.metrotrains.com.au
  • Phone: 1800 MY METRO (1800 69 63876) (6am - midnight daily)
  • Mail: GPO Box 5092BB, Melbourne VIC 3001

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tram Yarra Trams

Feedback about metropolitan trams:

  • Online: www.yarratrams.com.au
  • Phone: 1800 800 166 (6am - midnight daily)
  • Mail: GPO Box 5231BB, Melbourne VIC 3001

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bus Metropolitan bus operators (various)

For feedback about metropolitan buses, contact the relevant bus operator.

If you are unsure of who the bus operator is, please contact Metlink with your feedback.

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bus Regional bus operators (various)

For feedback about regional buses, contact the relevant bus operator.

If you are unsure of who the bus operator is, please contact Metlink with your feedback.

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regional train and coach V/Line

Feedback about regional trains and V/Line coaches:

  • Online: www.vline.com.au
  • Phone: 1800 800 120 (6am – midnight daily)
  • Mail: Reply Paid 5343, Melbourne VIC 3001

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Department of Transport

Feedback about public transport policy and improvements:

  • Online: www.transport.vic.gov.au
  • Phone: 9655 3333
  • Phone: 1800 264 644 (Victorian country callers)
  • Mail: GPO Box 2797, Melbourne VIC 3001

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Department of Transport, Transport Infringement Authority

Enquiries and appeals when a ticket infringement has been issued:

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